EXPLORE OUR STORE FAQ

EXPLORE OUR CANDLE STORE FAQ 

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The Art of Our Creations 

• What defines the Noir Blanche ArtiQ experience:

  • Each product — from candles to skincare — is crafted as an indulgent ritual, blending artistry, fragrance, and sensory luxury. 

• What products do you offer?:

  • Our collection includes bath bombs, serums, candles, body scrubs, whipped body butter, luxury candles, and perfume. 

• Do you offer Noir and Blanche interpretations?

  • Yes — Noir embodies shadowed sensuality, while Blanche expresses luminous softness, 

• Yes — Noir embodies shadowed sensuality, while Blanche expresses luminous softness, allowing each fragrance to reveal two distinct moods. 

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Fragrance & Composition 

• What type of wax do you use in your candles?

  • A premium, clean‑burning blend chosen for its velvety melt and exceptional scent diffusion. 

• Are your fragrance oils premium and safe?

  • Our oils are thoughtfully sourced, phthalate‑free, and blended to evoke depth, clarity, and emotional resonance. 

• How strong are your fragrances?

  • Each product is formulated for a balanced, room‑filling aura — immersive yet refined. 

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Body & Skincare Rituals 

• What makes your bath bombs luxurious?

  • They are crafted with skin‑softening ingredients and infused with signature fragrance accords for a spa‑level soak. 

• What are your serums designed to do?

  • Our serums deliver targeted nourishment with lightweight, fast‑absorbing formulas that leave the skin radiant. 

• How are your body scrubs formulated?

  • They blend fine exfoliants with nourishing oils to polish, soften, and illuminate the skin. 

• What is special about your whipped body butter?

  • It is whipped to a cloud‑soft texture, melting into the skin with rich hydration and long‑lasting fragrance. 

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Burn Ritual & Candle Care 

• How long do your candles burn?

  • Our 8 oz vessels offer approximately 40–50 hours of indulgent, even illumination. 

• How do I ensure the most luxurious burn?

  • Trim the wick before each lighting, allow a full melt pool on the first burn, and keep the candle away from drafts. 

• Why does tunneling occur?

  • Tunneling results from an incomplete first burn — always allow the wax to melt edge to edge. 

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Perfume & Luxury Fragrance 

• What makes your perfume unique? 

  • Each perfume is crafted with layered accords designed to evolve beautifully on the skin, offering depth, longevity, and emotional resonance. 

• Do your perfumes match your candle scents? 

  • Many fragrances are available across multiple product forms, allowing you to create a full‑body scent ritual. 

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Orders, Packaging & Delivery 

• How are your products packaged?

  • Each item is presented in refined, protective packaging designed to elevate the unboxing experience. 

• How long does shipping take?

  • Orders are processed with care and dispatched promptly; delivery times vary by region. 

• Do you accept returns or exchanges?

  • We accept returns on unused items and are committed to ensuring every customer’s experience feels exceptional. 

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Custom Creations & Partnerships 

• Do you offer bespoke creations? 

  • Yes — we craft custom fragrances, labels, and event pieces for clients seeking a truly personal touch. 

• Do you offer wholesale opportunities? 

  • We partner with select boutiques, spas, and luxury retailers who align with our aesthetic and values.