top of page

SHIPPING POLICY

Legal Disclaimer

Noir Blanche ArtiQ is committed to delivering your products with care and efficiency. By placing an order, you acknowledge and agree to the following shipping terms:

  • Shipping timelines provided at checkout are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other factors outside our control.

  • Once an order has been shipped, Noir Blanche ArtiQ is not responsible for lost, stolen, delayed, or damaged packages caused by the shipping carrier.

  • Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error cannot be refunded or replaced.

  • Any claims regarding missing or damaged items must be submitted to the carrier directly. We will assist when possible, but final resolution is determined by the carrier.

  • International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

  • Processing times may vary during holidays, promotions, or high‑volume periods.

By completing your purchase, you agree to these shipping terms and understand that shipping conditions may vary based on carrier policies and external factors.

Shipping Policy - the basics

Shipping Information  

 

Every candle, bath bomb, fragrance, bath bar, and salt blend is crafted with intention and packed with the same care that goes into making it. Our shipping process reflects that same devotion to quality, ensuring your items arrive beautifully and safely.  

 

Processing Time  

  • All orders are prepared with thoughtful, small‑batch attention.  

  • Please allow 2–4 business days for your order to be hand‑packed and shipped.  

  • During high‑volume seasons, processing may extend slightly as each parcel is prepared with care.  

  • thoughtful, small‑batch attention  

  • 2–4 business days  

  • high‑volume seasons  

 

Shipping Methods  

We partner with trusted carriers to deliver your order safely and efficiently.  

  • Standard Shipping: Typically arrives within 3–8 business days depending on your region.  

  • Expedited Shipping: Available at checkout for faster delivery.  

  • Local Delivery or Pickup (if offered): A convenient option for nearby customers.  

  • Standard Shipping  

  • Expedited Shipping  

  • Local Delivery or Pickup  

 

Shipping Rates  

  • Rates are calculated at checkout based on weight, destination, and chosen shipping method.  

  • We strive to keep shipping costs fair while ensuring your items are packaged securely.  

  • calculated at checkout  

  • packaged securely  

 

Order Tracking  

  • Once your order ships, you’ll receive a tracking number to follow its journey.  

  • Tracking updates may take up to 24 hours to appear.  

  • tracking number  

  • tracking updates  

 

Warm Weather Shipping  

Because some of our products are sensitive to heat — especially candles and certain bath items — we take extra precautions during warmer months.  

  • Insulated packaging or cooling packs may be used when necessary.  

  • We recommend retrieving your package promptly upon delivery.  

  • sensitive to heat  

  • insulated packaging  

 

Lost or Delayed Packages  

If your package is delayed or appears lost, reach out to us and we’ll assist in locating it through the carrier.  

  • delayed or lost packages  

 

International Shipping  

If you ship internationally:  

  • Delivery times vary by destination and customs processing.  

  • Customers are responsible for any customs fees, duties, or taxes.  

  • customs processing  

  • duties or taxes  

 

Our Promise  

We treat every parcel as an extension of our craft. If you ever have concerns about your shipment, we’re here to help ensure your experience is as warm and comforting as the products we create.

bottom of page